Introduction:

WhatsApp Automation? One of the most widely used messaging platforms worldwide is WhatsApp. More than 1 billion people use it for chat, sharing of images, videos, and voice messaging.

This article will explain how to set up WhatsApp automation for your business.

In this article, we will show you how to set up WhatsApp automation for your business.

Tired of manually sending messages to your customers? What about setting up WhatsApp automation for your business?

In this day and age, it’s hard to find customers that are willing to hear from you. With so many channels and advertising options, it’s tough for your messages to break through the noise. That’s why automating your messaging strategy is becoming more popular.

What You Need to Know About WhatsApp Automation

The use of automation on WhatsApp is becoming more and more popular. People are using a lot of different ways to automate their messages, from simple to complex. We can use an AI for WhatsApp to generate messages for us, or we can create a flowchart that will automate our conversations.

There are many benefits to using Automation on WhatsApp, but there are also some drawbacks as well. The biggest problem with automation is the lack of authenticity in the conversations because they are not being had by humans.

How to Use WhatsApp Automation as Part of Your Marketing Strategy

The use of automation in marketing is becoming more and more popular. It is a way to save time, money, and resources while still being able to achieve the same results.

Using WhatsApp as part of your marketing strategy can be a great idea if you want to reach out to people who are not on social media. If you want to reach out to people who are not on social media, sending them a WhatsApp message can be a great idea.

You can learn how to automate WhatsApp in less than 3 minutes and with only 5 simple steps. So go ahead if your objective is to increase sales and reduce costs.

1: Install the WhatsApp Business program.

The app actually offers characteristics that make it the ideal medium for engaging with your users. A brief summary of WhatsApp Business

•Let your customers know that they are speaking with a firm and not a regular user. Credibility is increased by this.

•It has a well-optimized business profile with a description, address, operating times, website link, and product catalogue.

•It gives automated communications, such as the away message, to help clients even after company hours. similar to the greeting clients receive when they contact you.

•It contains labels, allowing you to categorize customers based on your interests. Put them inside the tags you want to make in addition to separating the new and old ones. This implies that you may, for instance, designate items for awaiting payment or finished orders.

•It offers fundamental statistics, including sent, delivered, read, and received messages.

All of these benefits, however, fall short. You must gain access to the WhatsApp Business API if you truly want to automate WhatsApp.

What does WhatsApp Business API stand for?

The key that unlocks the business application’s capabilities for other programs is the WhatsApp Business API.

To provide levels of automation that WhatsApp Business does not have, in other words.

Additionally, some of these applications let you utilize a single WhatsApp number for several users.

Not all businesses, meanwhile, provide platforms with formal, risk-free integration.

Similar to this, there aren’t many services that cater to small and medium-sized businesses and offer a wide range of features. Even less, with all these advantages at a reasonable cost.

Therefore, hiring a certified CRM is the first step in automating WhatsApp.

It confirms that multiple users may attend on the same line even though it is integrated with the WhatsApp API.

2- WhatsApp welcome messages begin to be automated

The ability to send welcome messages is one of the advantages that WhatsApp Business offers.

Although this is a fantastic tactic, you should only use it as a portion of your initial approach to the client.

What if you enquire about their name and email as well? Simple yet crucial for moving forward with the sales process is this second step.

You need to hire a WhatsApp bot that is integrated with the API to accomplish this.

As a result, contact information is sought and entered into a database.

3- You may automate WhatsApp to deliver leads.

An operator was not previously employed only for the purpose of connecting calls to the proper expert. IVRs or phone exchanges were frequently required to complete this function.

However, do WhatsApp call centres exist? They do exist, yes. They effectively serve as WhatsApp’s intelligent bots.

In the past, a call centre agent has been employed solely to route incoming calls to the proper expert. Or, in many instances, a call centre or IVR was required to complete this task.

What if WhatsApp had phone conversations, though? If there are any. In actuality, these are WhatsApp’s intelligent bots.

4. Automate WhatsApp to get client feedback.

You can learn about customer experiences and your consultants’ level of satisfaction with the service by conducting satisfaction surveys. In this regard, using a bot to ask for these responses is excellent.

But this is not all. The bot gathers this data, saves it, and assigns your consultants a score.

Feedback can therefore be both individual and group-based, as well as based on actual data.

5. With just a few clicks, broadcast messages can be sent to hundreds of people.

One key benefit of automating WhatsApp is this. You will eventually need to send out bulk mails if you truly want to boost your sales. That is, sending hundreds of customers the same or a similar message.

Sending messages in mass is crucial when communicating any type of emergency or changing the terms of your company.

After all, by taking a few extra minutes, consultants may avoid missing work to send 500 texts.

Although WhatsApp restricts this option in the event of promotions, a legitimate provider can do so without running the danger of spam.

As a result, your CRM needs to be formally integrated with the messaging platform.

The ideal solution for automating WhatsApp is Sirena.

Did you know you could accomplish all of this and more with Sirena, the first authorized CRM for WhatsApp?

Choose Sirena if your team needs to collaborate or manage a client portfolio.

After all, the application adjusts to the requirements of each department as well as those of your firm.

Aquatic Bots

Using Sirena, you can set up chatbots to:

• Send out greetings;

•Explain to the client how long it will take to complete the service;

•Ask for contact details;

•Reply to the queries you get asked the most.

•Use automatic transfers to connect your clients with agents who will carry on the consultation.

•Use automated transfers to send your clients straight to an agent, who will carry on the consultation.

Conclusion and Final Thoughts on WhatsApp Automation

It is clear that WhatsApp automation is a powerful tool. It can save you a whole lot of time and effort, while also providing you with a way to grow your business. However, it is important to note that it can also be very dangerous if not used correctly. To avoid any potential issues, always keep in mind the following tips:

Always be transparent when using WhatsApp automation tools and never lie to your clients about the process

Ensure that the content you are automating is relevant and up-to-date

 Be careful not to spam your contacts or violate their privacy

In conclusion, here are the 5 steps you need to take:

1. Be able to use the WhatsApp Business API from a recognized provider.

2. Automatically generate welcome messages and contact information requests.

3. Distribute leads automatically.

4. Conduct satisfaction tests and grade your consultants.

5. Use bulk messaging.

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